Winter Recess Support Hours

Full technical and functional assistance for all systems, hardware, and software supported by FIS will end at 5:00 PM on Tuesday, December 23, 2014 and resume at 8:00 AM on Monday, January 5, 2015.

As in prior years, only emergency technical and functional support will be available during the Winter Recess and will not include such things as development work, web updates, equipment moves and installations, loaner equipment requests, application configuration, software deployments, training, or new account creations.

To receive timely service, it is important to follow the instructions below to initiate a request for service. Please do not call, leave a voice-mail message, or e-mail a FIS staff member directly to initiate a request for service. All requests will be responded to during the hours listed below according to the levels outlined in the Service Level Agreement. When requesting service, it is important to provide a telephone number where you can be reached during the support hours.

Support Hours

  • Wednesday, December 24     Closed
  • Thursday, December 25         Closed
  • Friday, December 26               9:00 AM – 3:00 PM
  • Monday, December 29           9:00 AM – 3:00 PM
  • Tuesday, December 30           9:00 AM – 3:00 PM
  • Wednesday, December 31     9:00 AM – 3:00 PM
  • Thursday, January 1                Closed
  • Friday, January 2                      9:00 AM – 3:00 PM
  • Monday, January 5                  Resume full operations at 8:00 AM

FIS Support Portal

To initiate a request for service, please use the FIS Support Portal at If you are unable to access the portal please call our FIS Emergency Support Hotline at 412-624-FIS1 (3471).

PRISM Requests

To initiate a PRISM request for service, please call the Technology Help Desk at 412-624-HELP (4357) or select “PRISM Support” at

Happy Holidays!

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