We are pleased to announce that Mathew Bell has accepted the Support Analyst position in FIS Technical Services, effective February 13, 2017. His responsibilities include analyzing and troubleshooting technical support requests, application testing, user documentation creation, customer training, and ITIL process management.

Mathew holds a Bachelor of Science degree in Communication Journalism.  He has most recently worked at EDMC as a Support Analyst II where he provided troubleshooting and help desk services to customers and managed their internal knowledgebase.  His experience and knowledge will be an asset to Customer Support.  Mathew will be located at 1900 Cathedral of Learning and will report to Carrie Armstrong.

Mathew, his girlfriend, Cynthia, and their Akita puppy, Rigby live east of the city, but his favorite restaurant is Meat and Potatoes located downtown. Mat also enjoys the Pittsburgh Pirates, Black Mirror, and Archer. If he could meet anyone he would like to meet Clint Hurdle or Andre the Giant.

Please join us in welcoming Mathew to the Technical Services team!