FIS is pleased to announce that James Van Poolen has accepted the Support Analyst position in Technical Services, effective December 8, 2014.

His responsibilities include analyzing and troubleshooting technical support requests, application testing, user documentation creation, customer training, and ITIL process management. James holds an Associate Degree in Information Technology and the CompTIA Network+ certification. He has most recently worked at NetServe365 as a Network Operations Center Engineer, where he provided troubleshooting and help desk services to customers, configured workstations and mobile devices, and monitored service availability. His experience and knowledge will be an asset to Customer Support. James will be located at 1900 Cathedral of Learning and will report to Carrie Armstrong.