We are pleased to announce that Eileen Martinez has accepted the Senior Support Analyst position in FIS Technical Services, effective July 21, 2014.

Her responsibilities include analyzing and troubleshooting advanced technical support requests, application testing, user documentation creation, customer training, and ITIL process management.   Eileen holds an Associate Degree in Computer Information Technology – Web Master & Ecommerce.  She additionally holds the Microsoft Certified Technology Specialist – Configuring Windows 7 certification. Eileen has most recently worked at the University of Pittsburgh School of Medicine as a Help Desk Specialist where she provided desktop support for clinical and non-clinical faculty, staff, and students.  Her experience and knowledge will be an asset to Customer Support.  Eileen will be located at 1900 Cathedral of Learning and will report to Carrie Armstrong.

Please join us in welcoming Eileen to the Technical Services team!