FIS is pleased to announce that Brian Tamburro has accepted the Support Analyst position in FIS Technical Services, effective April 7, 2014. His responsibilities include analyzing and troubleshooting technical support requests, application testing, user documentation creation, customer training, and ITIL process management.
Brian holds a Certificate in Information Sciences and Technology and a Bachelor’s Degree in Music Education. Additionally, he is an Apple Certified Mac Technician. Brian has most recently worked at the Apple Store where he was a Genius, providing in-store technical support and customer service, hardware and software troubleshooting, and computer and mobile device repair. His experience and knowledge will be an asset to Customer Support. Brian will be located at 1900 Cathedral of Learning and will report to Carrie Francart.
Please join us in welcoming Brian to the Technical Services team!