We are pleased to announce that Amani Hill has accepted the Support Analyst position in FIS Technical Services, effective August 27, 2018.  Her responsibilities include analyzing and troubleshooting technical support requests, user documentation creation, customer training, and ITIL process management.

Amani recently graduated from the University of Pittsburgh with a Bachelor’s Degree in Information Science while simultaneously working.  Additionally, she has an extensive background in customer service.  Her experience and knowledge will make her a valuable asset to Customer Support.  Amani will be located in 1900 Cathedral of Learning and will report to Carrie Armstrong.

Amani was born in the capital of Missouri, Jefferson City, but she currently lives east of Pittsburgh with her fiance, Brennan, and Chihuahua, Aladdin.  In her spare time, she enjoys reading and watching anime.  Her favorite restaurant is Smoke BBQ Taqueria in Lawrenceville.  If she could meeting anyone, Amani would like to meet Rob Zombie.

Please join me in welcoming Amani to FIS and the Technical Services team!