We are pleased to announce that Nick Contis has joined FIS technical services from the University’s Facilities Management department, effective August 5th. Nick will be joining our Applications team as a Business Analyst. His responsibilities will include application development, code review and third-party system support.

Nick obtained both a Bachelor’s and Masters of Information Sciences from Pitt. He has spent the last 23 years technically supporting and developing applications and databases for Pitt’s Facilities Management department. Nick’s experience and knowledge will make him a valuable asset to our Applications department. Nick will be located in 1900 Cathedral of Learning and will report to Carol Zielinski.

Nick was born near Washington, PA. He currently lives in Whitehall with his wife, Karalyn, and their dog and two cats. He is an avid traveler who greatly enjoys dining out at various establishments during his travels. His favorite restaurants across the US that he has encountered thus far are In-N-Out Burger (West Coast), Molly’s Cupcakes (Chicago), 50’s Prime Time Cafe (Walt Disney World), The Cheesecake Factory (various cites throughout the US), Top of the World (Stratosphere Hotel & Casino, Las Vegas), The Buffet (Bellagio Hotel & Casino, Las Vegas), and Yokoso (Waterfront, Pittsburgh) for Tuesday Sushi Tsunami. Aside from traveling and dining, Nick also really enjoys photography, cooking, and baking.

Please join me in welcoming Nick to FIS and the Technical Services team!

We are pleased to announce that Justin Eidenmiller has joined FIS Technical Services from the University’s Facilities Management department, effective August 5th. Justin will be joining our Operations team as a Support Analyst. His responsibilities include analyzing and troubleshooting technical support requests, user documentation creation, customer training, and ITIL process management.

Justin graduated from DCI Technical Institute and is currently working on obtaining a Bachelor’s degree in Information Science while simultaneously working. Additionally, he spent the last three years technically supporting Pitt’s Facilities Management department. His experience and knowledge will make him a valuable asset to our Operations department. Justin will be located in 1900 Cathedral of Learning and will report to Carrie Armstrong.

Justin was born in Ellwood City, PA which is located about an hour north of Pittsburgh. He currently lives in Millvale, PA with his fiance, Jocelyn. In his spare time, Justin enjoys biking and is really involved in photography. Feel free to check out his excellent work at his website. His favorite restaurant is a hot dog shop located in his hometown called Red Hot. If he could do anything other than technical support, Justin would like to be a pilot.

Please join me in welcoming Justin to FIS and the Technical Services team!

We are pleased to announce that Barry Limppo has accepted a full time Senior Systems Administrator position in FIS Technical Services effective July 29th. His primary responsibilities include systems administration of our desktop, client virtualization, cloud-based, and mobility technologies.

Over the past year, Barry has worked as a temporary contractor for FIS. The experience and knowledge gained during his tenure as a contractor has already made him a valuable asset to the Operations group. Barry will be located in 1900 Cathedral of Learning and will report to Anthony Digregorio.

Barry is another Pittsburgh transplant. He was born in Hollywood, Florida but moved to the Harrisburg area when he was two years old. He moved to Pittsburgh after meeting his wife, Jennifer, about six years ago. The two of them have a five year old son named Mason.

Barry really enjoys spending time with his family, attending concerts, travelling, and working on various projects around his house such as woodworking. Another one of his many life enjoyments is reading to his son before bedtime. If he could work anywhere other than FIS, he would love to be the owner/operator of a brew pub.

Please join me in welcoming Barry to FIS!

We are pleased to announce that Martin Brule has accepted the Operations Engineer position in FIS Technical Services, effective June 24th, 2019. His primary responsibilities include but are not limited to systems administration of our client virtualization, cloud-based, and mobility technologies.

Martin graduated from Pennsylvania College of Technology with a Bachelor of Science degree in Data Communications and Networking. For the past several months, Martin has worked for FIS as a temporary contractor. His experience and knowledge will make him a valuable asset to the Operations group. Martin will be located in 1900 Cathedral of Learning and will report to Anthony Digregorio.

Martin recently moved from the home of the Little League World Series, Williamsport, Pennsylvania. He is currently living in Beechview, PA with his significant other, Janelle, their daughter, Emma, and their four cats (Ninja, Pause, Matu, and Fau). In his spare time, Martin enjoys playing music such as guitar, bass and some drums. He also enjoys outdoor activities like fishing, camping, biking, and inline skating.

Please join me in welcoming Martin to FIS and the Technical Services team!

As part of moving to the digital workplace, FIS has invested in desktop virtualization.  Virtualization of our workplace assists with increased productivity, agility, and responsiveness.  It also extends the life cycle of the desktop and provides the flexibility to adjust resources to each desktop on demand.

Introducing FIS Go: FIS has recently completed upgrading our virtual desktop infrastructure powered by VMWare Horizon View.  This upgrade increases capacity, optimizes performance, and improves reliability for all customers who use a virtual computer.  FIS Go also helps to enable business continuity by minimizing downtime and improving accessibility.

The FIS Go Web Interface: All FIS customers who utilize a virtual desktop with FIS Go now can access their desktop at home.  FIS Go is our Desktop from Anywhere solution.  It’s a secure portal that allows you to log into FIS Go from any web browser with an internet connection, both on or off campus, with no additional software required. This means you can get to your desktop and other resources just as if you were in the office.

  • If you’re working from home, use FIS Go web interface to connect to your work desktop from your home computer.
  • If you are using a conference room computer and need to quickly access your files, you can use the FIS Go website.
  • If the power goes out in your office, you can relocate and continue to work with all necessary access.

To connect, simply go to https://go.fis.pitt.edu and log in with your Pitt user credentials.

 

Officially kicking off in September 2017, Technical Services has been working to complete the migration of our FIS active directory to the University-wide active directory. We are happy to announce this migration has been successfully completed on time! This has been a monumental undertaking, and we would like to thank you all for your cooperation and patience during this time.

  • Joining the centralized active directory allows for better-integrated security and use of a single sign-on (Fewer passwords to remember!)
  • Increased integration with the University community will streamline implementations and collaboration with other University departments, schools, and units
  • 48 business services located on over 300 servers were migrated, and many were improved during the transition to include upgraded hardware and software

Thank you for your support!

As a service to our customers, FIS is working with AirWatch, a leading provider of mobile device security services. AirWatch is an industry leading mobile device management service with over 12,000 global customers. AirWatch supports employee or University-owned mobile devices. FIS customers with University-owned mobile devices have been using Airwatch for some time, and it is now available to you if you would like to enroll your personal device.

By enrolling your personal mobile device in Airwatch, you can:

  • Remotely lock your device if you lose it.
  • Easily configure email, contacts, and calendar on your device.
  • Wipe data from your device if it’s lost or stolen.

In addition, enrollment with Airwatch means that FIS will ensure that you have access to the most current security settings. You will also receive notifications when new software updates are available.

FIS recommends enrolling your iPhone, iPad, Android, etc. if you use this device to access University resources. Enrolling your devices is a simple process. Instructions about how to enroll your mobile device can found in our Knowledgebase. Once you are enrolled, here are instructions on how to use the AirWatch Self Service Portal.

If you have any questions or would like assistance enrolling your device in Airwatch, please submit a ticket at the FIS Support Portal.

As part of moving to the digital workplace, FIS is investing in desktop virtualization.  Virtualization of our workplace assists with increased productivity, agility, and responsiveness.  It also extends the life cycle of the desktop and provides the flexibility to adjust resources to each desktop on demand.

FIS Connect 7: FIS is working to upgrade the virtual desktop infrastructure which will increase capacity, optimize performance, and improve reliability for all customers who use a virtual computer.

sConnect: All FIS customers who utilize a virtual desktop with FIS Connect 7 will soon have access to sConnect.  sConnect is our Desktop from Anywhere solution.  It’s a secure portal that allows you to log into FIS Connect from any web browser with an internet connection, both on or off campus, with no additional software required. This means you can get to your desktop and other resources just as if you were in the office.

  • If you’re working from home, use sConnect to connect to your work desktop from your home computer.
  • If you are using a conference room computer and need to quickly access your files, you can use the sConnect website.
  • If the power goes out in your office, you can relocate and continue to work with all necessary access.

Stay tuned for our announcement of sConnect’s debut!


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