FIS has been ranked the #2 Support Center for Overall Customer Satisfaction during the 2016 HDI Conference! FIS has been listed among the top support centers worldwide on the HDI Elite 50 list for a fourth year in a row!

HDI is a worldwide professional association and certification body for the technical service and support industry. Support centers are ranked by the HDI Customer Satisfaction Index Service based on data they compiled via benchmarks, reports, and customer feedback. Data from last calendar year was compiled and a list of the top 50 outstanding technical service and support centers across the world was tabulated. This prestigious award illustrates Financial Information Systems’ ability to achieve the business and financial goals of the University by providing value through the strategic use of people, processes, and technology.

During the conference, our very own Carrie Armstrong presented a session entitled, “Providing Superhero Service”. This session covered what FIS Customer Support does to ensure our customers receive that superhero service including analyst satisfaction, support team dynamics, interacting with customers outside the support desk and proactively keeping customers informed.

Carrie has worked in the IT service and support industry for more than 16 years. Carrie has been an officer for the HDI Steel City chapter for eight years, and she currently serves on the HDI Member Advisory Board. She was named the 2014 HDI Local Chapter Officer of the Year and her team was ranked #1 in the 2015 HDI CSAT Elite 50.