Congratulations to Courtney Thomas and Andy Flemm for being the recipients of the prestigious Pittsburgh 2013 HDI Awards! These awards recognize those that have most enhanced the image of the support industry by achieving and maintaining the highest standards of excellence in IT service and support.

Courtney received the Pittsburgh HDI Analyst of the Year award. This award recognizes a help desk analyst that exemplifies the best qualities among the practitioners in our region who possess the knowledge and skills required to provide quality service and support for customers.

Andy received the Pittsburgh HDI Desktop Support Technician of the Year award. This award is given to a desktop support professional who responds to incidents escalated by the service desk that are related to customer equipment where additional skills, knowledge, tools, or authority are required.

Courtney and Andy will now move on to compete for the regional awards. Please join us in congratulating and wishing them luck with the regional competition!