One Call for Streamlined IT Support

Pitt Information Technology has completed the first step in integrating support requests made through the FIS Service Portal with their 24/7 IT Help Desk. The change, intended to improve response time, means that requests submitted through the portal will be routed and assigned using the same Enterprise Resource System (Salesforce ERM) as all other help requests received by Pitt IT. To speak directly to a support analyst, CFO staff may contact the 24/7 IT Help Desk by calling 412-624-HELP (4357).

Additional work is underway to migrate request forms currently found in the FIS Service Portal to Pitt IT’s online service request forms by the end of the year. Upon completion, visitors to the FIS website and service portal will be redirected to technology.pitt.edu.