Check out our latest website launch!

FIS and the Committee of Research Administration (CoRA) have launched a new website to maintain information and events related to the recertification of research administrators. Features of the website include a calendar of training opportunities and conferences; recertification guidelines and tools; contact information; and the committee charge, members, and objectives.

The site is managed by Jennifer Weaver, Tom Berkhoudt, and Matt Weaver.

FIS is proud to offer FIS applications on your mobile device! These applications are now available to install through the FIS App Catalog. If your application isn’t listed, let us know if you’d like it made available!

Applications now available in the FIS App Catalog:IMG_6884

  • FIS Cloud
  • FCR
  • eFunds
  • Bankruptcy Database
  • SOX

How to Access the available apps:

1. Open the FIS App Catalog on your supported mobile device.

2. Scroll to find an app that you’re interested in and choose “Install“.

3. Confirm the install at the next available window. The app will begin installing on your device.

4. Once installed, you will be required to enter your FIS credentials. Please remember to use “FIS\username” when entering your username.


Can’t find the FIS App Catalog? Your device may not be supported by FIS yet. Please submit a ticket to have your phone added to our mobile management system.


Full technical and functional assistance for all systems, hardware, and software supported by FIS will end at 5:00 PM on Tuesday, December 23, 2014 and resume at 8:00 AM on Monday, January 5, 2015.

As in prior years, only emergency technical and functional support will be available during the Winter Recess and will not include such things as development work, web updates, equipment moves and installations, loaner equipment requests, application configuration, software deployments, training, or new account creations.

To receive timely service, it is important to follow the instructions below to initiate a request for service. Please do not call, leave a voice-mail message, or e-mail a FIS staff member directly to initiate a request for service. All requests will be responded to during the hours listed below according to the levels outlined in the Service Level Agreement. When requesting service, it is important to provide a telephone number where you can be reached during the support hours.

Support Hours

  • Wednesday, December 24     Closed
  • Thursday, December 25         Closed
  • Friday, December 26               9:00 AM – 3:00 PM
  • Monday, December 29           9:00 AM – 3:00 PM
  • Tuesday, December 30           9:00 AM – 3:00 PM
  • Wednesday, December 31     9:00 AM – 3:00 PM
  • Thursday, January 1                Closed
  • Friday, January 2                      9:00 AM – 3:00 PM
  • Monday, January 5                  Resume full operations at 8:00 AM

FIS Support Portal

To initiate a request for service, please use the FIS Support Portal at If you are unable to access the portal please call our FIS Emergency Support Hotline at 412-624-FIS1 (3471).

PRISM Requests

To initiate a PRISM request for service, please call the Technology Help Desk at 412-624-HELP (4357) or select “PRISM Support” at

Happy Holidays!

The VMWorld 2014 conference is an international meeting ground for business and technology professionals involved in achieving strides toward virtualization. Held in San Francisco over five days, VMWorld US hosts over 22,000 professionals from all over the United States representing organizations big and small. The conference is attended by corporate sponsors including Cisco, IBM, Dell, HP, VMware, Intel and more.

Our very own, Stephen Koch, helped to lead a panel discussion on VMware Platforms entitled, “Agentless Security in the SDDC with Trend Micro – Real World Use Cases Across VMware Platforms”. Stephen presented a case study on FIS’ use of agentless security to produce advantages in protection, consolidation and automation of virtual machines. This discussion was geared toward Network Operations, Systems Management and Desktop Operations professionals in Higher Education.

Stephen Koch has been with FIS Technical Services since March 2004 and is currently a Senior Systems Engineer.


HDI_2014HDI is a worldwide professional association and certification body for the technical service and support industry. Support centers are ranked by the HDI Customer Satisfaction Index Service based on data they compiled via benchmarks, reports, and customer feedback. Data from last calendar year was compiled and a list of the top 50 support centers was tabulated and recognized by HDI as members of the HDI CSAT Elite 50.

FIS ranked 1st in Higher Education; 3rd in the world – moving up from 5th place last year!

In celebration, FIS honored it’s team of technical staff for this fine achievement. We also held a contest to see which customer could come the closest to picking our ranking. Thank you to everyone for participating and joining our celebration!

FIS Technical Services Staff FIS Technical Services Staff