30 Aug 2018
We are pleased to announce that Amani Hill has accepted the Support Analyst position in FIS Technical Services, effective August 27, 2018. Her responsibilities include analyzing and troubleshooting technical support requests, user documentation creation, customer training, and ITIL process management.
Amani recently graduated from the University of Pittsburgh with a Bachelor’s Degree in Information Science while simultaneously working. Additionally, she has an extensive background in customer service. Her experience and knowledge will make her a valuable asset to Customer Support. Amani will be located in B44 Cathedral of Learning and will report to Carrie Armstrong.
Amani was born in the capital of Missouri, Jefferson City, but she currently lives east of Pittsburgh with her fiance, Brennan, and Chihuahua, Aladdin. In her spare time, she enjoys reading and watching anime. Her favorite restaurant is Smoke BBQ Taqueria in Lawrenceville. If she could meeting anyone, Amani would like to meet Rob Zombie.
Please join me in welcoming Amani to FIS and the Technical Services team!
30 Jul 2018
We are pleased to announce that Kimberly Phillips has accepted the Engagement Analyst position in FIS Technical Services, effective July 23rd, 2018. Her responsibilities include supporting critical business strategies by managing application development and website projects, engaging stakeholders, and providing user experience and quality assurance.
Kimberly holds a Master of Business Administration and a Bachelor of Business Administration concentrating on Information Systems Management and Statistics.
She obtained both degrees from the University of Pittsburgh. Kimberly has over 15 years of experience in various business and systems related roles. She previously worked for 10 years at Pitt in various positions with the most noteworthy position being Project Manager/Business Analyst at FIS. Kimberly will be located in B-44 Cathedral of Learning and will report to Carol Zielinski.
Kimberly is married and has three children, two daughters, Lexi (15) and Gigi (13) and a son, Brennan (10). She also has two dogs, Tasha and Bailey, but at one time her family had nine pets! Kimberly enjoys reading, candy crush, leading Girl Scouts, biking, martial arts, traveling, and learning new things. Her favorite restaurants are Nicky’s Thai Kitchen and Bahama Breeze. If she could have any job, she would like to be a shark on Shark Tank.
Please join us in welcoming Kimberly to the Technical Services team!
12 Mar 2018
Officially kicking off in September 2017, Technical Services has been working to complete the migration of our FIS active directory to the University-wide active directory. We are happy to announce this migration has been successfully completed on time! This has been a monumental undertaking, and we would like to thank you all for your cooperation and patience during this time.
- Joining the centralized active directory allows for better-integrated security and use of a single sign-on (Fewer passwords to remember!)
- Increased integration with the University community will streamline implementations and collaboration with other University departments, schools, and units
- 48 business services located on over 300 servers were migrated, and many were improved during the transition to include upgraded hardware and software
Thank you for your support!
The 3rd Annual Staff & Faculty Appreciation Picnic kicked off today at noon with music, food and prizes! We rounded up a few of the best #pittpicnic posts and videos from Twitter, Instagram and Facebook!
— Patrick Gallagher (@PittChancellor) May 3, 2017
— Heather Lyke (@Pitt_LykeAD) May 4, 2017
— Kannu Sahni (@kannusahni) May 4, 2017
— Dietrich School (@DietrichSchool) May 3, 2017
— Pitt SHRS (@PittSHRS) May 3, 2017
— Dorothy Voith (@voithdm) May 3, 2017
— GSPIA (@GSPIA) May 3, 2017
— Pitt (@PittTweet) May 3, 2017
— Pitt OT Department (@OTPitt) May 3, 2017
The University Surplus Property Association (USPA) held it’s 18th annual conference at the University of Pittsburgh and featured our very own Janie Ondo. Janie presented to association members from over 35 universities and colleges about our custom FIS-developed Surplus Property application and website which allows the Surplus Property department to inventory, track and sell surplus items from departments and schools. Janie reviewed the 18 month process that FIS undertook with Surplus Property to gather requirements, map processes, build requirements, develop and test the system.
Janie Ondo has been with FIS Technical Services since August 2005 and has helped to produce numerous custom applications and websites.
14 Feb 2017
FIS is pleased to announce that Sean Estep has accepted a full-time Systems Engineer position in Technical Services effective February 13th. Sean joined FIS as a Systems Engineer contractor on May 5, 2016 and was previously an Infrastructure Engineer supporting various technologies at Expedient. His responsibilities will focus on systems deployments and administration, troubleshooting, and tier 3 support.
Sean has over 6 years of experience performing advanced systems administration, Windows Server management, VMware, storage, and supporting other core technologies. Sean’s experience and knowledge will be an asset to Server Computing. Sean will be located at 1917 Cathedral of Learning and will report to Daniel Mahaven.
Sean has grown up in Pittsburgh, graduated from Point Park University with a Bachelor’s in Information Technology and Management. He currently lives with his dog, Coco. In his free time, he enjoys off-roading, riding his quad and motorcycle, and gaming.
Please join me in welcoming Sean to FIS and the Technical Services team.
07 Jun 2016
FIS is pleased to announce that Garrett Liebenguth has accepted a full time Systems Engineer position in Technical Services effective May 23rd, 2016.
Garrett joined FIS as a Systems Engineer contractor on March 21st, and was previously a Infrastructure Engineer supporting various technologies at Red Square Systems and AllCovered. Garrett holds a Bachelor’s of Science in MIS/DS from IUP and has over 10 years of experience performing advanced systems administration, Windows Server management, VMware, and other critical technologies. His responsibilities involve all aspects of server system administration, implementation, and support. His experience and knowledge will be an asset to Server Computing. He is located at 1917CL and reports to Dan Mahaven.
Welcome to FIS Garrett!
21 Mar 2016
Our latest project has just been completed!
The Global Operations Support website exists to provide guidance and support to faculty and staff who will be either conducting work outside the United States or are coordinating international work domestically on behalf of the University. You will find information on travel, conducting research, business processes, international payment information and inter-institutional collaborative efforts.
The new Global Operations Support Manager is under the University Center for International Studies and works closely with associated departments and groups.
04 Feb 2016
We are pleased to announce that Maya Bayer accepted a position as a Web Developer in FIS Technical Services effective January 25, 2016.
Maya holds a Bachelor’s Degree in Physics from the University of Algiers. She previously worked for MetaTechnical as the Chief Web Designer and Front-end Web Developer. Maya’s responsibilities include design and maintenance of all departmental web sites in the care of FIS as well as custom graphic designs for our custom applications. She is located in B-44 Cathedral of Learning and reports to Rich Welsh.
Please join us in welcoming Maya to FIS and the Technical Services team!
07 Dec 2015
Our latest project has just been completed!
The Policy Review Committee for Patents, Copyright and Conflict of Interest is charged with reviewing and rewriting the University’s policies on patents, copyright, and conflict of interest to be aligned and supportive of improving the ability of our faculty to work productively with external partners and effectively translate research and scholarship in ways that will support the University’s shared goal of enhancing the beneficial impact of our work on society. The committee is committed to actively engaging the Pitt community in the policy review process and encourages continual feedback and suggestions.
This website functions as a portal for faculty, staff, and students to learn information about these policies, to stay up-to-date with the activities and progress of the committee, and to provide input into these policy changes.