FIS is currently in the process of upgrading all of our customer’s operating systems from Windows 7 to Windows 10.  Many customers are already on Windows 10 and many others are being upgraded in the near future.  There are some cosmetic and functional differences between the two operating systems.  Just like any change, the differences can take some getting used too.  This article hopes to make the adjustment between the two operating systems smoother and better your understanding of Windows 10.

Let’s begin with the start button.  The biggest changes are the way you log off, lock, restart, and shut down the computer, and search for programs and commands.  To log off and lock the computer, click the start button and select the profile icon which is located directly above the start button two icons up.  To restart and shut down the computer, click the start button and select the power icon which is located directly above the start button.  To search for programs and commands, click the start button and just start typing in the program you are trying to locate.  Windows 10 does not have a search field like Windows 7 did.   A few other minor changes are that “All Programs” is now “All Apps” and “Printers and Devices” is now “Printers and Scanners.”

Aside from all those changes, you will also most certainly notice that it looks significantly different.  This cosmetic change is noticeable as soon as you log into the computer as the start button, taskbar, and notification pane all look different.  It also varies in appearance upon clicking the start button.

Another big change is Microsoft’s newest browser, Edge.  While Internet Explorer is still a part of Windows 10, Microsoft is trying to deliver a better web experience, hence the reason Edge was built.  It’s fast, compatible, built for the modern web, and optimized to perform on Windows 10.  For example, according to Microsoft, you can get up to 53% more battery life when you browse the web with Edge.  The Edge icon looks slightly different than Internet Explorer.  The Edge icon is a dark blue lowercase “e” whereas Internet Explorer’s icon is a light blue lowercase “e” with a ring around.  Lastly, Edge is a more secure browser than IE.

Speaking of security, Windows 10 is also an enhancement in that area compared to Windows 7.  It comes with a set of innovative and coordinated security capabilities designed for many of the sophisticated cyber threats that occur today.  You have advanced protection from viruses, ransomware, and malware because of Windows Defender (Microsoft’s antivirus program).  These settings are managed by FIS.

What is mentioned above is just a small sampling of Windows 10 and its differences between Windows 7.  To learn more about Microsoft’s newest operating system, please submit a help ticket via the FIS portal.

 

 

FIS will soon be introducing iPad Pros to the loaner equipment pool.  The iPad Pro offers more power than most PC laptops, yet is smaller and lighter, making it more convenient to use when traveling. A Logitech keyboard case is now attached which means you will no longer have to use the virtual keyboard in order to type an email or document.  An Apple pencil, providing you with the ability to write as if you were using a pen and paper, is also provided.  The pencil works in many applications.  The iPad Pro models that will be available for reservation are 10.5-inch and 9.7-inch.  The following apps have already been installed:

Firefox: Internet browser
Chrome: Internet browser
Edge: Internet browser
SharePoint:  Web-based, collaborative platform that is primarily used as document management and storage system
OneDrive: File hosting service that allows users to store files and share them publicly or with specific people
Teams: Application that lets communities, groups, or teams chat through a specific URL or invitation sent by a team administrator or owner
Skype for Business: Instant messaging client
TripIt: Application that organizes user’s travel plans in one place
Yelp: Application that enables users to search for restaurants, bars, and various entertainment offerings in the city they are currently located in while traveling
Google Maps: Mapping service that helps users better navigate their current location
Box: Cloud content management and file sharing service that lets users upload documents to its servers and invite people to view the uploaded content
Visio Viewer: Application which allows users to view Visio files from OneDrive
PowerPoint: Program used to create visual presentations
Adobe Acrobat: Program used to edit and view PDFs
DocuSign: Electronic signature and digital transaction management program
Creative Cloud: Set of applications and services from Adobe that provides subscriber’s access to software used for the following: graphic design, video editing, photography, and web development
RD Client: Application which enables users to connect to their remote (office) desktop.  Will not work unless you are connected to Pulse Secure
Pulse Secure: Program that allows users to connect to a specific network (i.e. Pitt’s) when working remotely.  Users must be connected to Pitt’s network through Pulse Secure in order to remotely reach their workstation via RD Client.
Mail: Standard email
Safari: Internet browser
OneNote: Application used to gather notes, drawings, screen captures, and audio commentary and store them in a tab-based system.
Word: Program used to create documents
Excel: Program used to create spreadsheets
VMWare Horizon: Application that provides virtual desktop capabilities
Lynda.com: Application that offers video courses taught by experts in software and business skills

If you have any questions about the iPad Pro or would like to reserve one, please contact FIS via the support portal.

As part of moving to the digital workplace, FIS has invested in desktop virtualization.  Virtualization of our workplace assists with increased productivity, agility, and responsiveness.  It also extends the life cycle of the desktop and provides the flexibility to adjust resources to each desktop on demand.

Introducing FIS Go: FIS has recently completed upgrading our virtual desktop infrastructure powered by VMWare Horizon View.  This upgrade increases capacity, optimizes performance, and improves reliability for all customers who use a virtual computer.  FIS Go also helps to enable business continuity by minimizing downtime and improving accessibility.

The FIS Go Web Interface: All FIS customers who utilize a virtual desktop with FIS Go now can access their desktop at home.  FIS Go is our Desktop from Anywhere solution.  It’s a secure portal that allows you to log into FIS Go from any web browser with an internet connection, both on or off campus, with no additional software required. This means you can get to your desktop and other resources just as if you were in the office.

  • If you’re working from home, use FIS Go web interface to connect to your work desktop from your home computer.
  • If you are using a conference room computer and need to quickly access your files, you can use the FIS Go website.
  • If the power goes out in your office, you can relocate and continue to work with all necessary access.

To connect, simply go to https://go.fis.pitt.edu and log in with your Pitt user credentials.

 

Officially kicking off in September 2017, Technical Services has been working to complete the migration of our FIS active directory to the University-wide active directory. We are happy to announce this migration has been successfully completed on time! This has been a monumental undertaking, and we would like to thank you all for your cooperation and patience during this time.

  • Joining the centralized active directory allows for better-integrated security and use of a single sign-on (Fewer passwords to remember!)
  • Increased integration with the University community will streamline implementations and collaboration with other University departments, schools, and units
  • 48 business services located on over 300 servers were migrated, and many were improved during the transition to include upgraded hardware and software

Thank you for your support!

Chancellor Gallagher identified Commercial Translation as a strategic focus area in Pitt’s 5-year Plan, “Making a Difference Together”. As a result, the Senior Vice Chancellor for the Health Sciences, Dr. Arthur Levine, has set Commercial Translation as a strategic priority and charged Assistant Vice Chancellor for Commercial Translation in the Health Sciences, Dr. Donald Taylor, with leading these efforts in the Health Sciences in collaboration with stakeholders across campus. The primary purpose of commercial translation is to elevate the core missions of both the university and the respective industry partners who support their commercial translation pathways via funding and research-oriented insights.

The new Printing Services website contains new information about products and services. Printing Services is also launching a new digital storefront that can be accessed from their site. If you would like to see their new offerings or take look at the new website, click here.

James Van Poolen was named the National HDI Analyst of the Year on Wednesday night!

James interviewed at the local, regional, and national level against many other qualified candidates. At the national competition, in Washington D.C., James competed against the winner of four other local chapter areas. Support Analysts are asked about their understanding of industry standards, commitment to excellent service, and record of consistently exceeding performance objectives. James’s award was announced at the 2017 HDI conference in front of 2000+ people that were able to help him celebrate. Please help us congratulate James for this wonderful accomplishment.

The new Student Payment Center website is live!

The Student Payment Center has been completely redesigned using modern web standards and WordPress. The SPC website maintains information relating to payments, tuition, loans, refunds, and the new PittPAY system for students and authorized users.

As a service to our customers, FIS is working with AirWatch, a leading provider of mobile device security services. AirWatch is an industry leading mobile device management service with over 12,000 global customers. AirWatch supports employee or University-owned mobile devices. FIS customers with University-owned mobile devices have been using Airwatch for some time, and it is now available to you if you would like to enroll your personal device.

By enrolling your personal mobile device in Airwatch, you can:

  • Remotely lock your device if you lose it.
  • Easily configure email, contacts, and calendar on your device.
  • Wipe data from your device if it’s lost or stolen.

In addition, enrollment with Airwatch means that FIS will ensure that you have access to the most current security settings. You will also receive notifications when new software updates are available.

FIS recommends enrolling your iPhone, iPad, Android, etc. if you use this device to access University resources. Enrolling your devices is a simple process. Instructions about how to enroll your mobile device can found in our Knowledgebase. Once you are enrolled, here are instructions on how to use the AirWatch Self Service Portal.

If you have any questions or would like assistance enrolling your device in Airwatch, please submit a ticket at the FIS Support Portal.


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