We are pleased to announce that Kimberly Phillips has accepted the Engagement Analyst position in FIS Technical Services, effective July 23rd, 2018.  Her responsibilities include supporting critical business strategies by managing application development and website projects, engaging stakeholders, and providing user experience and quality assurance.

Kimberly holds a Master of Business Administration and a Bachelor of Business Administration concentrating on Information Systems Management and Statistics.

She obtained both degrees from the University of Pittsburgh.  Kimberly has over 15 years of experience in various business and systems related roles.  She previously worked for 10 years at Pitt in various positions with the most noteworthy position being Project Manager/Business Analyst at FIS.  Kimberly will be located in B-44 Cathedral of Learning and will report to Carol Zielinski.

Kimberly is married and has three children, two daughters, Lexi (15) and Gigi (13) and a son, Brennan (10).  She also has two dogs, Tasha and Bailey, but at one time her family had nine pets!  Kimberly enjoys reading, candy crush, leading Girl Scouts, biking, martial arts, traveling, and learning new things.   Her favorite restaurants are Nicky’s Thai Kitchen and Bahama Breeze.  If she could have any job, she would like to be a shark on Shark Tank.

Please join us in welcoming Kimberly to the Technical Services team!

Today continues a series of posts about Microsoft Office 365 applications that have recently become available to FIS customers.  The purpose here is to help you use these applications in a more efficient manner and make their first-time use much less imposing.  We are going to continue discussing Teams.  Part I ended with how to create a team.  Part II on Teams is going to focus on the channel spaces within the team you created.

There are three different channel spaces contained within the team you created.  The spaces are conversations, files, and notebook.  They are accessed by clicking on the team you created and selecting a channel (for example, General).  Once on the channel, the spaces are at the top of the screen.  The channel space we are going to start with is conversations because it is more than likely what you will use the most.

Conversations

Mainly, conversations allows you to live chat with other members of your teams.  If you want to address someone specifically with the teams conversations channel, type the @ symbol and a list of the various members of your team will appear.  Simply select their name and type in your message.  Everyone will be able to see the message but the person you specifically addressed it to will get a notification.  If you wanted to address your team members in a more formal way, you can use the formatting option.  The formatting option lets you add a subject to your message, change font options like color and size, and mark the message as important.  This would be useful for creating an announcement to your team.  You can also create announcements and mark them as important.  A few other less important but fun options conversations provides is the ability to add stickers, add  GIFs, and create memes.  Lastly, conversations contains a “Meet Now” icon.  Meet now works like a skype meeting.  You can record the meetings and save transcripts.

Files

The second channel space we are going to discuss is files.  Files is pretty self-explanatory.  It lets you create or upload documents.  If you are creating a document, it will open in the online version of the program you are using which doesn’t have all of the features of the locally installed versions.  However, the online versions are more than suitable to use when creating basic word documents, excel spreadsheets, and powerpoint presentations.  Once the document is created or uploaded, it is stored in the files channel space.  At this point, you can open it in SharePoint and a site will be created.

Notebook

Notebook usage varies based on the team you created. Since part one of this series advised that the team you are most likely going to want to choose is PLCs, the notebook usage example will be PLCs.  The PLC Notebook is essentially a digital three-ring binder that works in conjunction with OneNote.  OneNote within Teams functions as if the program was installed locally on your computer.  You are able to create sections which look like tabs in a binder and pages within those sections.  This feature could be very helpful when dealing with large projects that involve multiple meetings.  Each meeting could have its own section and the various things discussed can have their own pages.

Thus concludes the second part on Microsoft Teams.  Please check in next week to find out more about this exciting and useful application.  For more information, please submit a ticket through the FIS portal.

FIS is currently in the process of upgrading all of our customer’s operating systems from Windows 7 to Windows 10.  Many customers are already on Windows 10 and many others are being upgraded in the near future.  There are some cosmetic and functional differences between the two operating systems.  Just like any change, the differences can take some getting used too.  This article hopes to make the adjustment between the two operating systems smoother and better your understanding of Windows 10.

Let’s begin with the start button.  The biggest changes are the way you log off, lock, restart, and shut down the computer, and search for programs and commands.  To log off and lock the computer, click the start button and select the profile icon which is located directly above the start button two icons up.  To restart and shut down the computer, click the start button and select the power icon which is located directly above the start button.  To search for programs and commands, click the start button and just start typing in the program you are trying to locate.  Windows 10 does not have a search field like Windows 7 did.   A few other minor changes are that “All Programs” is now “All Apps” and “Printers and Devices” is now “Printers and Scanners.”

Aside from all those changes, you will also most certainly notice that it looks significantly different.  This cosmetic change is noticeable as soon as you log into the computer as the start button, taskbar, and notification pane all look different.  It also varies in appearance upon clicking the start button.

Another big change is Microsoft’s newest browser, Edge.  While Internet Explorer is still a part of Windows 10, Microsoft is trying to deliver a better web experience, hence the reason Edge was built.  It’s fast, compatible, built for the modern web, and optimized to perform on Windows 10.  For example, according to Microsoft, you can get up to 53% more battery life when you browse the web with Edge.  The Edge icon looks slightly different than Internet Explorer.  The Edge icon is a dark blue lowercase “e” whereas Internet Explorer’s icon is a light blue lowercase “e” with a ring around.  Lastly, Edge is a more secure browser than IE.

Speaking of security, Windows 10 is also an enhancement in that area compared to Windows 7.  It comes with a set of innovative and coordinated security capabilities designed for many of the sophisticated cyber threats that occur today.  You have advanced protection from viruses, ransomware, and malware because of Windows Defender (Microsoft’s antivirus program).  These settings are managed by FIS.

What is mentioned above is just a small sampling of Windows 10 and its differences between Windows 7.  To learn more about Microsoft’s newest operating system, please submit a help ticket via the FIS portal.

 

 

FIS will soon be introducing iPad Pros to the loaner equipment pool.  The iPad Pro offers more power than most PC laptops, yet is smaller and lighter, making it more convenient to use when traveling. A Logitech keyboard case is now attached which means you will no longer have to use the virtual keyboard in order to type an email or document.  An Apple pencil, providing you with the ability to write as if you were using a pen and paper, is also provided.  The pencil works in many applications.  The iPad Pro models that will be available for reservation are 10.5-inch and 9.7-inch.  The following apps have already been installed:

Firefox: Internet browser
Chrome: Internet browser
Edge: Internet browser
SharePoint:  Web-based, collaborative platform that is primarily used as document management and storage system
OneDrive: File hosting service that allows users to store files and share them publicly or with specific people
Teams: Application that lets communities, groups, or teams chat through a specific URL or invitation sent by a team administrator or owner
Skype for Business: Instant messaging client
TripIt: Application that organizes user’s travel plans in one place
Yelp: Application that enables users to search for restaurants, bars, and various entertainment offerings in the city they are currently located in while traveling
Google Maps: Mapping service that helps users better navigate their current location
Box: Cloud content management and file sharing service that lets users upload documents to its servers and invite people to view the uploaded content
Visio Viewer: Application which allows users to view Visio files from OneDrive
PowerPoint: Program used to create visual presentations
Adobe Acrobat: Program used to edit and view PDFs
DocuSign: Electronic signature and digital transaction management program
Creative Cloud: Set of applications and services from Adobe that provides subscriber’s access to software used for the following: graphic design, video editing, photography, and web development
RD Client: Application which enables users to connect to their remote (office) desktop.  Will not work unless you are connected to Pulse Secure
Pulse Secure: Program that allows users to connect to a specific network (i.e. Pitt’s) when working remotely.  Users must be connected to Pitt’s network through Pulse Secure in order to remotely reach their workstation via RD Client.
Mail: Standard email
Safari: Internet browser
OneNote: Application used to gather notes, drawings, screen captures, and audio commentary and store them in a tab-based system.
Word: Program used to create documents
Excel: Program used to create spreadsheets
VMWare Horizon: Application that provides virtual desktop capabilities
Lynda.com: Application that offers video courses taught by experts in software and business skills

If you have any questions about the iPad Pro or would like to reserve one, please contact FIS via the support portal.

As part of moving to the digital workplace, FIS has invested in desktop virtualization.  Virtualization of our workplace assists with increased productivity, agility, and responsiveness.  It also extends the life cycle of the desktop and provides the flexibility to adjust resources to each desktop on demand.

Introducing FIS Go: FIS has recently completed upgrading our virtual desktop infrastructure powered by VMWare Horizon View.  This upgrade increases capacity, optimizes performance, and improves reliability for all customers who use a virtual computer.  FIS Go also helps to enable business continuity by minimizing downtime and improving accessibility.

The FIS Go Web Interface: All FIS customers who utilize a virtual desktop with FIS Go now can access their desktop at home.  FIS Go is our Desktop from Anywhere solution.  It’s a secure portal that allows you to log into FIS Go from any web browser with an internet connection, both on or off campus, with no additional software required. This means you can get to your desktop and other resources just as if you were in the office.

  • If you’re working from home, use FIS Go web interface to connect to your work desktop from your home computer.
  • If you are using a conference room computer and need to quickly access your files, you can use the FIS Go website.
  • If the power goes out in your office, you can relocate and continue to work with all necessary access.

To connect, simply go to https://go.fis.pitt.edu and log in with your Pitt user credentials.

 

Officially kicking off in September 2017, Technical Services has been working to complete the migration of our FIS active directory to the University-wide active directory. We are happy to announce this migration has been successfully completed on time! This has been a monumental undertaking, and we would like to thank you all for your cooperation and patience during this time.

  • Joining the centralized active directory allows for better-integrated security and use of a single sign-on (Fewer passwords to remember!)
  • Increased integration with the University community will streamline implementations and collaboration with other University departments, schools, and units
  • 48 business services located on over 300 servers were migrated, and many were improved during the transition to include upgraded hardware and software

Thank you for your support!

Chancellor Gallagher identified Commercial Translation as a strategic focus area in Pitt’s 5-year Plan, “Making a Difference Together”. As a result, the Senior Vice Chancellor for the Health Sciences, Dr. Arthur Levine, has set Commercial Translation as a strategic priority and charged Assistant Vice Chancellor for Commercial Translation in the Health Sciences, Dr. Donald Taylor, with leading these efforts in the Health Sciences in collaboration with stakeholders across campus. The primary purpose of commercial translation is to elevate the core missions of both the university and the respective industry partners who support their commercial translation pathways via funding and research-oriented insights.

The new Printing Services website contains new information about products and services. Printing Services is also launching a new digital storefront that can be accessed from their site. If you would like to see their new offerings or take look at the new website, click here.

James Van Poolen was named the National HDI Analyst of the Year on Wednesday night!

James interviewed at the local, regional, and national level against many other qualified candidates. At the national competition, in Washington D.C., James competed against the winner of four other local chapter areas. Support Analysts are asked about their understanding of industry standards, commitment to excellent service, and record of consistently exceeding performance objectives. James’s award was announced at the 2017 HDI conference in front of 2000+ people that were able to help him celebrate. Please help us congratulate James for this wonderful accomplishment.


1 2 3
Archives