Sandi StarrFIS is pleased to announce that Sandi Starr has accepted an Oracle Applications Database Administrator position in FIS Business Solutions.  Sandi has more than 20 years of experience as an Oracle Database Administrator including several years managing and supporting Oracle’s E-Business Suite applications.  She comes to us from General Electric Company.  Sandi will join us on May 5, 2014 and will be located at B-44 Cathedral of Learning.  She will report to Leigh Booker.

Please join us in welcoming Sandi to FIS Business Solutions.

HDI_2014HDI is a worldwide professional association and certification body for the technical service and support industry. Support centers are ranked by the HDI Customer Satisfaction Index Service based on data they compiled via benchmarks, reports, and customer feedback. Data from last calendar year was compiled and a list of the top 50 support centers was tabulated and recognized by HDI as members of the HDI CSAT Elite 50.

FIS ranked 1st in Higher Education; 3rd in the world – moving up from 5th place last year!

In celebration, FIS honored it’s team of technical staff for this fine achievement. We also held a contest to see which customer could come the closest to picking our ranking. Thank you to everyone for participating and joining our celebration!

FIS Technical Services Staff FIS Technical Services Staff

What is Heartbleed?

This security bug, which was discovered and disclosed last week by Google Security, affects the OpenSSL cryptographic library which secures a large percentage of the Internet’s traffic. While you may have never heard of OpenSSL, you’ve more than likely encountered it on the web. If this vulnerability was to be exploited, a hacker could capture usernames, passwords and other sensitive information from affected websites.

How does it affect the University?

FIS and CSSD have conducted separate, detailed audits of the enterprise systems to ensure appropriate security has been maintained. CSSD and FIS have applied security updates where needed.

Do I need to change my passwords?

Yes. Please change your University Computing Account password immediately. (Directions below) You do not need to change your FIS Login account password. It’s also recommended that you change your passwords to other well-established websites. Here is a compiled list of social networking sites, online stores and email providers that could be affected.

  1. Log into the My.Pitt portal
  2. Under the My Resources menu, please choose Change Password.

 

 

 

 

 

Follow one of these links to read more:

CSSD: What you need to know about the Heartbleed Vulnerability

TechCrunch: Security Bug in OpenSSL

Heartbleed Bug

FIS is pleased to announce that Brian Tamburro has accepted the Support Analyst position in FIS Technical Services, effective April 7, 2014. His responsibilities include analyzing and troubleshooting technical support requests, application testing, user documentation creation, customer training, and ITIL process management.

Brian holds a Certificate in Information Sciences and Technology and a Bachelor’s Degree in Music Education.  Additionally, he is an Apple Certified Mac Technician.   Brian has most recently worked at the Apple Store where he was a Genius, providing in-store technical support and customer service, hardware and software troubleshooting, and computer and mobile device repair.  His experience and knowledge will be an asset to Customer Support.  Brian will be located at 1917 Cathedral of Learning and will report to Carrie Francart.

Please join us in welcoming Brian to the Technical Services team!

Please join us in congratulating Carrie Armstrong, Manager of Customer Support, for winning the 2014 HDI Local Chapter Officer of the Year Award!

The HDI Local Chapter Officer of the Year Award was created this year and honors a hard-working volunteer leader from the HDI local chapter community. Carrie has served as an officer for the HDI Steel City local chapter for over 5 years. She is currently the VP of Communications and has previously held the positions of President and VP of Programs and Vendor Relations. During her time as an officer, the local chapter has received the HDI Circle of Excellence Achievement Award with Presidents Circle Distinction every year. Additionally, the chapter was honored with the 2012 Local Chapter Rising Star Award.

HDI is the worldwide professional association and certification body for the technical support industry. Each year, HDI awards the highest honors to those that have most enhanced the image of the support industry by achieving and maintaining the highest standards of excellence in service and support. With over 485 officers across the 63 local chapters in the United States and Canada, the HDI Local Chapter Officer of the Year Award honors a hard-working volunteer leader from the HDI local chapter community.

Carrie-FrancartCongratulations to Carrie Francart for being selected as a Finalist for the 2014 HDI Local Chapter Officer of the Year Award. HDI is the worldwide professional association and certification body for the technical support industry. Each year, HDI awards the highest honors to those that have most enhanced the image of the support industry by achieving and maintaining the highest standards of excellence in service and support. With over 485 officers across the 63 local chapters in the United States and Canada, the HDI Local Chapter Officer of the Year Award honors a hard-working volunteer leader from the HDI local chapter community.

Carrie has served as an officer for the HDI Steel City local chapter for over 5 years. She is currently the VP of Communications and has previously held the positions of President and VP of Programs and Vendor Relations. During her time as an officer, the local chapter has received the HDI Circle of Excellence Achievement Award with Presidents Circle Distinction every year. Additionally, the chapter was honored with the 2012 Local Chapter Rising Star Award.

FIS is pleased to announce the promotion of Courtney Thomas to Engagement Analyst. Courtney has contributed significantly to the success of FIS since she began her career here as a student employee in 2008. She joined us fulltime in 2009 as a Support Analyst and, in 2011, was promoted to Senior Support Analyst. In addition to her experience, Courtney’s skillset and education from the Katz Graduate School of Business dual MBA/MIS program aligns with the requirements of her new position. In her role as Engagement Analyst, she will be responsible for supporting critical business strategies by managing the development, implementation and maintenance of applications.

Congratulations to Courtney Thomas and Andy Flemm for being the recipients of the prestigious Pittsburgh 2013 HDI Awards! These awards recognize those that have most enhanced the image of the support industry by achieving and maintaining the highest standards of excellence in IT service and support.

Courtney received the Pittsburgh HDI Analyst of the Year award. This award recognizes a help desk analyst that exemplifies the best qualities among the practitioners in our region who possess the knowledge and skills required to provide quality service and support for customers.

Andy received the Pittsburgh HDI Desktop Support Technician of the Year award. This award is given to a desktop support professional who responds to incidents escalated by the service desk that are related to customer equipment where additional skills, knowledge, tools, or authority are required.

Courtney and Andy will now move on to compete for the regional awards. Please join us in congratulating and wishing them luck with the regional competition!

brian_samecBrian Samec has accepted a Client Computing position in FIS Technical Services.  He will join us as a full-time Senior Systems Administrator effective January 27, 2014.  His responsibilities will focus on client systems administration, hosted virtual desktop management and support, hosted shared desktop management and support, configuration management, software packaging and deployment, and network printer administration.  Brian previously worked as a System Administrator III at Education Management Corporation, LLC.  Brian has over 13 years of experience performing advanced systems support, systems administration, and managing an Altiris environment to deploy software packages and Windows desktop images.  Brian’s experience and knowledge will be an asset to Client Computing.  Brian will be located at 1917 Cathedral of Learning and will report to Anthony DiGregorio.


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