CSSD has announced an Enterprise Exchange email service upgrade for all Faculty and Staff. This upgrade will automatically take effect and preferences need to be set by July 11th. There are many benefits including the ability to request your own email quota increases.

Your Action Required by July 11th:

Please take the necessary steps to set your preferences before the upgrade period begins.

  1. Log in to my.pitt.edu
  2. Select the link on the upper right side of the page stating, Please set your preferences today
  3. On the next page, choose Set Email Preferences
  4. The Email Preferencesscreen will appear. Choose the first option, I want to receive my email in my My Pitt Email (Exchange 2013) mailbox
  5. Click Next
  6. The next screen displays the options to delete or keep the legacy IMAP mailbox. This is the mailbox that opens when you choose “Webmail” in my.pitt.edu. If you no longer use this mailbox (most people do not), choose the option Delete my legacy email (IMAP/ Webmail) mailbox
  7. If you want to copy the emails from the IMAP mailbox to your Exchange mailbox, select the checkbox next to Move existing messages in my IMAP/Webmail mailbox to My Pitt Email
  8. Click Submit when finished
  9. A confirmation message should appear. Click Finish.

Things that will not change:

  • Your email address and aliases
  • Outlook 2010 client on the computer
  • How you access email on my.pitt.edu
  • Your calendar and mailbox permissions
  • Your mailbox size

The Benefits of Upgrading to Exchange 2013

  • Enjoy an enhanced Web interface with new features
  • Increase your email storage space as needed
  • Share your calendar with others and schedule meetings
  • Schedule online video conferences with Microsoft Lync
  • Search an address book of everyone at Pitt
  • Reply to emails inline (that is, without opening a new window to compose a message)
  • Receive an alert before you send an email if you forget to include an attachment.
  • Use a consistent email interface across all of your devices
  • Set an out-of-office notification when you are unable to respond to email
  • Work and compose emails while offline
  • Install Web apps
  • Enjoy constant access to your personal contacts, University address book, calendar, and tasks regardless of whether you access your email through My Pitt, on your mobile device, or using an email client.

For more information, please see CSSD’s Article and Frequently Asked Questions concerning this upgrade.

If you still have questions, let us know!

 

Jason Bollinger has accepted a Client Computing position in FIS Technical Services.  He will join us as a Senior Systems Administrator effective June 11, 2014.

His responsibilities will focus on client systems administration, hosted virtual desktop management and support, hosted shared desktop management and support, configuration management, software packaging and deployment, and network printer administration.  Jason previously worked as a Systems Engineer at SynergIT Inc.  Jason has over 10 years of experience performing advanced systems administration, SCCM, scripting, VMware vSphere, and VMware View.  Jason’s experience and knowledge will be an asset to Client Computing.  Jason will be located at 1917 Cathedral of Learning and will report to Anthony DiGregorio.

Please join us in welcoming Jason!

Sandi StarrFIS is pleased to announce that Sandi Starr has accepted an Oracle Applications Database Administrator position in FIS Business Solutions.  Sandi has more than 20 years of experience as an Oracle Database Administrator including several years managing and supporting Oracle’s E-Business Suite applications.  She comes to us from General Electric Company.  Sandi will join us on May 5, 2014 and will be located at B-44 Cathedral of Learning.  She will report to Leigh Booker.

Please join us in welcoming Sandi to FIS Business Solutions.

HDI_2014HDI is a worldwide professional association and certification body for the technical service and support industry. Support centers are ranked by the HDI Customer Satisfaction Index Service based on data they compiled via benchmarks, reports, and customer feedback. Data from last calendar year was compiled and a list of the top 50 support centers was tabulated and recognized by HDI as members of the HDI CSAT Elite 50.

FIS ranked 1st in Higher Education; 3rd in the world – moving up from 5th place last year!

In celebration, FIS honored it’s team of technical staff for this fine achievement. We also held a contest to see which customer could come the closest to picking our ranking. Thank you to everyone for participating and joining our celebration!

FIS Technical Services Staff FIS Technical Services Staff

What is Heartbleed?

This security bug, which was discovered and disclosed last week by Google Security, affects the OpenSSL cryptographic library which secures a large percentage of the Internet’s traffic. While you may have never heard of OpenSSL, you’ve more than likely encountered it on the web. If this vulnerability was to be exploited, a hacker could capture usernames, passwords and other sensitive information from affected websites.

How does it affect the University?

FIS and CSSD have conducted separate, detailed audits of the enterprise systems to ensure appropriate security has been maintained. CSSD and FIS have applied security updates where needed.

Do I need to change my passwords?

Yes. Please change your University Computing Account password immediately. (Directions below) You do not need to change your FIS Login account password. It’s also recommended that you change your passwords to other well-established websites. Here is a compiled list of social networking sites, online stores and email providers that could be affected.

  1. Log into the My.Pitt portal
  2. Under the My Resources menu, please choose Change Password.

 

 

 

 

 

Follow one of these links to read more:

CSSD: What you need to know about the Heartbleed Vulnerability

TechCrunch: Security Bug in OpenSSL

Heartbleed Bug

FIS is pleased to announce that Brian Tamburro has accepted the Support Analyst position in FIS Technical Services, effective April 7, 2014. His responsibilities include analyzing and troubleshooting technical support requests, application testing, user documentation creation, customer training, and ITIL process management.

Brian holds a Certificate in Information Sciences and Technology and a Bachelor’s Degree in Music Education.  Additionally, he is an Apple Certified Mac Technician.   Brian has most recently worked at the Apple Store where he was a Genius, providing in-store technical support and customer service, hardware and software troubleshooting, and computer and mobile device repair.  His experience and knowledge will be an asset to Customer Support.  Brian will be located at 1917 Cathedral of Learning and will report to Carrie Francart.

Please join us in welcoming Brian to the Technical Services team!

Please join us in congratulating Carrie Armstrong, Manager of Customer Support, for winning the 2014 HDI Local Chapter Officer of the Year Award!

The HDI Local Chapter Officer of the Year Award was created this year and honors a hard-working volunteer leader from the HDI local chapter community. Carrie has served as an officer for the HDI Steel City local chapter for over 5 years. She is currently the VP of Communications and has previously held the positions of President and VP of Programs and Vendor Relations. During her time as an officer, the local chapter has received the HDI Circle of Excellence Achievement Award with Presidents Circle Distinction every year. Additionally, the chapter was honored with the 2012 Local Chapter Rising Star Award.

HDI is the worldwide professional association and certification body for the technical support industry. Each year, HDI awards the highest honors to those that have most enhanced the image of the support industry by achieving and maintaining the highest standards of excellence in service and support. With over 485 officers across the 63 local chapters in the United States and Canada, the HDI Local Chapter Officer of the Year Award honors a hard-working volunteer leader from the HDI local chapter community.

Carrie-FrancartCongratulations to Carrie Francart for being selected as a Finalist for the 2014 HDI Local Chapter Officer of the Year Award. HDI is the worldwide professional association and certification body for the technical support industry. Each year, HDI awards the highest honors to those that have most enhanced the image of the support industry by achieving and maintaining the highest standards of excellence in service and support. With over 485 officers across the 63 local chapters in the United States and Canada, the HDI Local Chapter Officer of the Year Award honors a hard-working volunteer leader from the HDI local chapter community.

Carrie has served as an officer for the HDI Steel City local chapter for over 5 years. She is currently the VP of Communications and has previously held the positions of President and VP of Programs and Vendor Relations. During her time as an officer, the local chapter has received the HDI Circle of Excellence Achievement Award with Presidents Circle Distinction every year. Additionally, the chapter was honored with the 2012 Local Chapter Rising Star Award.

FIS is pleased to announce the promotion of Courtney Thomas to Engagement Analyst. Courtney has contributed significantly to the success of FIS since she began her career here as a student employee in 2008. She joined us fulltime in 2009 as a Support Analyst and, in 2011, was promoted to Senior Support Analyst. In addition to her experience, Courtney’s skillset and education from the Katz Graduate School of Business dual MBA/MIS program aligns with the requirements of her new position. In her role as Engagement Analyst, she will be responsible for supporting critical business strategies by managing the development, implementation and maintenance of applications.

Congratulations to Courtney Thomas and Andy Flemm for being the recipients of the prestigious Pittsburgh 2013 HDI Awards! These awards recognize those that have most enhanced the image of the support industry by achieving and maintaining the highest standards of excellence in IT service and support.

Courtney received the Pittsburgh HDI Analyst of the Year award. This award recognizes a help desk analyst that exemplifies the best qualities among the practitioners in our region who possess the knowledge and skills required to provide quality service and support for customers.

Andy received the Pittsburgh HDI Desktop Support Technician of the Year award. This award is given to a desktop support professional who responds to incidents escalated by the service desk that are related to customer equipment where additional skills, knowledge, tools, or authority are required.

Courtney and Andy will now move on to compete for the regional awards. Please join us in congratulating and wishing them luck with the regional competition!


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