Welcome to FIS’s 5 days of Cyber Security! October is national cyber security month. This is an initiative to help keep our online community safer and all citizens more informed. Over the next 5 days, we will highlight everything from types of scams to a checklist to complete cyber spring cleaning. Follow along with all of our information, videos, and quizzes! We are going to start with basic tips and advice to be safe online. Be sure to watch the YouTube video to gather 3 easy tips to stay safe on the go.


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The digital workplace is designed to empower employees, reduce total cost of ownership, and improve security. This increasing reliability, value, flexibility, and agility to the University.  FIS Technical Services has invested in bringing about the digital workplace to the University through embracing cloud, mobility, and virtualization. Over the past year, Technical Services has undertaken the following initiatives to bring us closer to the digital workplace:

  • VMWare Horizon View: FIS implemented Horizon View hosted virtual desktops as a replacement to the traditional desktop for more than 100 computers. Horizon View extends the replacement life cycle of the desktop. It also enables access to the desktop from almost any endpoint, including mobile hardware and the web, while securely running the desktop from the University Data Center. Finally, it enables flexibility to adjust resources to each desktop on-demand which will decrease downtime.
  • SharePoint Online and Office 365: FIS Technical Services started the process to migrate from our SharePoint 2010 on-premise sites to the University Enterprise SharePoint Online service with One Drive for Business hosted by Microsoft.   FIS has worked to provide guidance, governance, and a data migration plan for this cloud offering.  By using hosted cloud-based services, staff will have increased storage,  enables access to their content from almost any endpoint including mobile and web, and reduced IT management.

Check out our latest website launch!

ir-device-view-002The Office of Institutional Research collects and analyzes information about the University that supports the data-driven decisions of the University’s executive administration, the University community, and external agencies. The Institutional Research’s website exists to provide access to the University’s Factbook, common data sets, and tuition and fees.

The new website is maintained by the Office of Institutional Research and works closely with the CFO.

Check out our latest website launch!

The University hosts visitors from academia, private and public sectors, industry, and government to participate in research, educational and other scholarly activities. The Academic & Research Visitors website exists to provide assistance to visitors before and during their stay as well as assistance to University faculty and staff when bringing short and long term visitors to campus.

The new website is maintained by the Office of Export Controls and works closely with associated departments and groups.

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FIS is pleased to announce that Garrett Liebenguth has accepted a full time Systems Engineer position in Technical Services effective May 23rd, 2016.

Photo of Garret Liebenguth

Garrett joined FIS as a Systems Engineer contractor on March 21st, and was previously a Infrastructure Engineer supporting various technologies at Red Square Systems and AllCovered. Garrett holds a Bachelor’s of Science in MIS/DS from IUP and has over 10 years of experience performing advanced systems administration, Windows Server management, VMware, and other critical technologies. His responsibilities involve all aspects of server system administration, implementation, and support. His experience and knowledge will be an asset to Server Computing. He is located at 1917CL and reports to Dan Mahaven.

Welcome to FIS Garrett!

The 2nd Annual Staff & Faculty Appreciation Picnic kicked off today at noon with music, food and prizes! We rounded up a few of the best #pittpicnic posts and videos from Twitter, Instagram and Facebook!

#pittpicnic

A photo posted by Heather Buechel (@heatherbuechel) on

Rocked the #pittpicnic today in Oakland! #pitt #universityofpittsburgh

A video posted by Angelo Long (@djmidas) on

 

FIS has been ranked the #2 Support Center for Overall Customer Satisfaction during the 2016 HDI Conference! FIS has been listed among the top support centers worldwide on the HDI Elite 50 list for a fourth year in a row!

HDI CSAT Elite 50
HDI is a worldwide professional association and certification body for the technical service and support industry. Support centers are ranked by the HDI Customer Satisfaction Index Service based on data they compiled via benchmarks, reports, and customer feedback. Data from last calendar year was compiled and a list of the top 50 outstanding technical service and support centers across the world was tabulated. This prestigious award illustrates Financial Information Systems’ ability to achieve the business and financial goals of the University by providing value through the strategic use of people, processes, and technology.

During the conference, our very own Carrie Armstrong presented a session entitled, “Providing Superhero Service”. This session covered what FIS Customer Support does to ensure our customers receive that superhero service including analyst satisfaction, support team dynamics, interacting with customers outside the support desk and proactively keeping customers informed.

Carrie has worked in the IT service and support industry for more than 16 years. Carrie has been an officer for the HDI Steel City chapter for eight years, and she currently serves on the HDI Member Advisory Board. She was named the 2014 HDI Local Chapter Officer of the Year and her team was ranked #1 in the 2015 HDI CSAT Elite 50.

Carrie Presenting a Break Out Session

Rank

Company

Support Center

1 Ameritas IT GTS
2 University of Pittsburgh Financial Information Systems
3 Alcoa Alcoa
4 Bank Fund Staff Federal Credit Union IT Service Desk Portal
5 Synergis Technologies, Inc. Synergis Software
6 Financial Services – Banking
7 Ameritas IT Ameritas IT Support Center
8 Glatfelter Insurance Group GIG Support Desk
9 The Legislative Data Center Legislative Data Center – Service Center
10 PepsiCo Europe – SER – Service Desk – Greece

 

Spring cleaning season is upon us! Perhaps your inbox could benefit from some downsizing and organization. Maybe you’re interested in optimizing your smartphone’s performance to suit your lifestyle. Here are some of the best productivity apps included in the FIS App Catalog to help freshen up your smartphone and your outlook on productivity this spring.

Lifestyle and Productivity

Tapingo Logo

Tapingo

Tapingo, a mobile food ordering application, provides direct service from 38 locations in Oakland and surrounding areas. Locations include Mad Mex Oakland, Panera Bread, and Chipotle. Users can place a custom order and either pick it up or have it delivered to a chosen address.

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Eventbrite

Eventbrite is an event application that allows users to create, promote, and buy tickets to events in 21 countries. Eventbrite is active in Pittsburgh, with events spanning from charity events to industry showcases and conferences. Eventbrite can help facilitate business growth and individual networking through both posting and promoting events and making attending events in the area as easy as the push of button.

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Dictionary.com App

The Dictionary.com app, a mobile offshoot of the popular website, offers voice search, audio pronunciation, translator, and word origin and history. The app also offers an offline mode and is optimized for the Apple watch. While the Dictionary.com app is equipped to help you in your moment of need (spelling, definition, and synonyms and antonyms) the app keeps things light with quizzes, Words of the Day, and original content to supplement and enhance learning and curiosity.


Business and Security

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MiniKeePass

As the number of strong passwords we create to access our data and services increases, remembering them all can become a chore, if not a gamble. MiniKeePass, a password storage application, can securely store your passwords on iPhone, iPad, and iPod touch running iOS 7 or later.

Email Apps: Outlook Mobile Logo

Outlook

One of the blessings (and to some, curses) of the smartphone is the ease with which users can view and respond to email. Microsoft acquired Acompli in 2013 and turned their email app into the mobile version of Microsoft Outlook. Outlook supports most of the popular email services. The Verge named it the best email app for iPhone stating, “If you want full control over your inbox and the services that surround it, Outlook is your only choice.”

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Skype for Business (formerly Lync 2013)

With all of the features and functions of Skype, Skype for Business (formerly Lync 2013 on iOS) provides users with a simple way to meet and chat with members of their institution or business groups. Instant messaging, video conversation, content sharing, and meeting scheduling are all available on the app. Skype for Business is available to all Pitt students, faculty, and staff making it an indispensable and convenient resource for anyone looking to take full advantage of teamwork and communication within the workplace.

 


Apps Available through the FIS App Catalog

FIS offers mobile device support through our mobile device management system which includes access to our Apps Catalog. The App Catalog includes:

  • FIS Custom Apps for departments
  • University-related apps like Tapingo, Pitt GameDay and UPMC Health
  • Office Suite apps likes Word and Excel
  • Travel and leisure apps like Kayak and Yelp
Learn more through our Mobile Device Support Policy or contact us with any questions.

We are pleased to announce that Matthew Yoschak has been promoted to Lead Systems Engineer in Server Computing, and Chynna Sherry has been promoted to Senior Support Analyst in Customer Support!

 

In Matt’s eight years of service with FIS, he has implemented and maintained numerous high visibility projects that are critical to our success. Matt has improved our infrastructure by recommending and taking the lead deploying cutting edge technology, and is called upon to resolve the complex issues that emerge in our environment. Thank you for your hard work and dedication to FIS! matt yo shack
china sherry Chynna has provided a leadership role in our problem management process and has led several important projects within the Customer Support team. Chynna’s duties include analyzing and troubleshooting technical support requests, application testing, user documentation and training, and team projects. In addition to providing outstanding customer service, she takes initiative to create new projects and looks for improvements in our existing processes. Chynna was also the recipient of the 2015 HDI Pittsburgh Analyst of the Year Award!

Congratulations Matt and Chynna!

Our latest project has just been completed!

The Global Operations Support website exists to provide guidance and support to faculty and staff who will be either conducting work outside the United States or are coordinating international work domestically on behalf of the University. You will find information on travel, conducting research, business processes, international payment information and inter-institutional collaborative efforts.

The new Global Operations Support Manager is under the University Center for International Studies and works closely with associated departments and groups.

URL: www.globaloperations.pitt.edu

Global Operations Screenshot


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