28 Jun / 2017
The F keys that sit at the top of your keyboard aren’t just useless decorations. Each as a special function that could help make your day a little easier.
F1: This is considered as the universal shortcut for help. If you press this in almost all programs, it will bring up the help menu.
F2: This key will help you edit or rename files. If you press this while selecting the file, you will be able to rename it. In Office, Ctrl+F2 will open print preview.
F3: F3 will help you search. It can search folders and files in Windows Explorer. If you press Shift + F3 in Word, it will toggle between capitalizing each word, lower case and upper case for the text you select.
F4: When you want to get to the cursor to focus on the address bar in Windows Explorer, press F4. Also, Alt+F4 will close the current program without saving the program. This is handy when you need to close something quickly.
F5: This may be the most useful of all the buttons. It will refresh for you. Whether that be when your desktop when icons are missing, your browser content isn’t cooperating, or you want to start a slide show over again in PowerPoint. Also if you press it in Office, it will open the “Find and Replace” dialog.
F6: When you are in Office, it will toggle between the menu items. When you are on the desktop, it will toggle from the desktop files to the taskbar and system tray. Also, when you are in a browser, it will toggle to the address bar.
F7: Easily access spell check in office by pressing this key. Also, Shift+F7 will run a thesaurus on a highlighted word.
F8: This is most useful in Word. Shift+F8 will allow you to shrink your current selection and Ctrl+F8 will allow you to resize the document.
F9: In Word, F9 refreshes the document. In Outlook, it will send or receive emails.
F10: Shift+F10 will function as a right-click on highlighted icons, files, and internet links. It will also activate the menu bar in the open application.
F11: This button will enter and exit fullscreen mode.
F12: This will open the “Save As” window in Microsoft Word. Shift+F12 just does a basic save and Ctrl+F12 opens a Word Doc.
09 Jun / 2017
How To Identify Spam Email
Identifying spam emails can be tricky as many come from someone you know or copy the look and feel of popular websites. They create emails and websites that have official looking logos and content. If you find that you are receiving unsolicited emails, there are a few easy ways to identify them as spam.
- Sender’s email address – If it contains a long string of characters before the @ sign, it is very likely that the email is spam.
- Check the “To” field – If the message was sent to several unrelated names or distribution lists then it is most likely spam.
- Urgency – If the email is instructing you to do something right away or within X hours, it is a good indication of spam.
- Attachments – Look for attachments you weren’t expecting and NEVER open attachments from an unknown sender. Viruses are often sent through a zip file.
- Grammatical and spelling errors – Most spam message will contain at least a few spelling or grammatical errors.
- Generic Greetings – If it says something like “IT Customer” or “Dear Valued Customers”, it could be spam.
- Links – Hover over the link to see if the URL that appears in the message matches the status bar and the URL that you are expecting to see. If you want to go to the website, you should type the website yourself.
- Requests for Personal Information – Banks, eBay, PayPal and other online services will NEVER ask you for your personal information through email. Ignore any email that asks you for personal information in an email or through a link in an email.
If you ever think you have received a spam email, delete it. Do not reply to the email and don’t assume that emails from someone you know are safe. If you are every unsure, please feel free to reach out to FIS.
22 May / 2017
The new Printing Services website contains new information about products and services. Printing Services is also launching a new digital storefront that can be accessed from their site. If you would like to see their new offerings or take look at the new website, click here.
12 May / 2017
James Van Poolen was named the National HDI Analyst of the Year on Wednesday night!
James interviewed at the local, regional, and national level against many other qualified candidates. At the national competition, in Washington D.C., James competed against the winner of four other local chapter areas. Support Analysts are asked about their understanding of industry standards, commitment to excellent service, and record of consistently exceeding performance objectives. James’s award was announced at the 2017 HDI conference in front of 2000+ people that were able to help him celebrate. Please help us congratulate James for this wonderful accomplishment.
Microsoft has announced that they are increasing the URL path length restriction from 256 units to 400. The new limit section will apply to the total length of the URL path. This includes all SharePoint Online and OneDrive for Business URLS. In addition, Microsoft is now supporting # and % characters in the file and folder names. This will allow you to more effectively organize your files. In the past, you would receive an error if you used those characters in folder or file names.
To understand this limitation, it is important to also understand what comprises a URL. There are four parts to URLS.
Protocol: http:// or https://
Server name: pitt.sharepoint.com
Folder or file path: Manager Files/New Projects/May 2015
File Name: Projections for 2016 Fiscal Year.xlsx
The 3rd Annual Staff & Faculty Appreciation Picnic kicked off today at noon with music, food and prizes! We rounded up a few of the best #pittpicnic posts and videos from Twitter, Instagram and Facebook!
— Patrick Gallagher (@PittChancellor) May 3, 2017
— Heather Lyke (@Pitt_LykeAD) May 4, 2017
— Kannu Sahni (@kannusahni) May 4, 2017
— Dietrich School (@DietrichSchool) May 3, 2017
— Pitt SHRS (@PittSHRS) May 3, 2017
— Dorothy Voith (@voithdm) May 3, 2017
— GSPIA (@GSPIA) May 3, 2017
— Pitt (@PittTweet) May 3, 2017
— Pitt OT Department (@OTPitt) May 3, 2017
14 Apr / 2017
03 Apr / 2017
As a service to our customers, FIS is working with AirWatch, a leading provider of mobile device security services. AirWatch is an industry leading mobile device management service with over 12,000 global customers. AirWatch supports employee or University-owned mobile devices. FIS customers with University-owned mobile devices have been using Airwatch for some time, and it is now available to you if you would like to enroll your personal device.
By enrolling your personal mobile device in Airwatch, you can:
- Remotely lock your device if you lose it.
- Easily configure email, contacts, and calendar on your device.
- Wipe data from your device if it’s lost or stolen.
In addition, enrollment with Airwatch means that FIS will ensure that you have access to the most current security settings. You will also receive notifications when new software updates are available.
FIS recommends enrolling your iPhone, iPad, Android, etc. if you use this device to access University resources. Enrolling your devices is a simple process. Instructions about how to enroll your mobile device can found in our Knowledgebase. Once you are enrolled, here are instructions on how to use the AirWatch Self Service Portal.
If you have any questions or would like assistance enrolling your device in Airwatch, please submit a ticket at the FIS Support Portal.
The University Surplus Property Association (USPA) held it’s 18th annual conference at the University of Pittsburgh and featured our very own Janie Ondo. Janie presented to association members from over 35 universities and colleges about our custom FIS-developed Surplus Property application and website which allows the Surplus Property department to inventory, track and sell surplus items from departments and schools. Janie reviewed the 18 month process that FIS undertook with Surplus Property to gather requirements, map processes, build requirements, develop and test the system.
Janie Ondo has been with FIS Technical Services since August 2005 and has helped to produce numerous custom applications and websites.
21 Mar / 2017
As part of moving to the digital workplace, FIS is investing in desktop virtualization. Virtualization of our workplace assists with increased productivity, agility, and responsiveness. It also extends the life cycle of the desktop and provides the flexibility to adjust resources to each desktop on demand.
FIS Connect 7: FIS is working to upgrade the virtual desktop infrastructure which will increase capacity, optimize performance, and improve reliability for all customers who use a virtual computer.
sConnect: All FIS customers who utilize a virtual desktop with FIS Connect 7 will soon have access to sConnect. sConnect is our Desktop from Anywhere solution. It’s a secure portal that allows you to log into FIS Connect from any web browser with an internet connection, both on or off campus, with no additional software required. This means you can get to your desktop and other resources just as if you were in the office.
- If you’re working from home, use sConnect to connect to your work desktop from your home computer.
- If you are using a conference room computer and need to quickly access your files, you can use the sConnect website.
- If the power goes out in your office, you can relocate and continue to work with all necessary access.
Stay tuned for our announcement of sConnect’s debut!