20 May / 2015
Shane Todd has accepted an Application Development position in FIS Technical Services. He will join us as an Application Developer effective May 18, 2015.
Shane’s responsibilities will include custom application development as well as third-party system support. Shane holds a Master’s Degree in Internet Information Systems from Robert Morris University as well as a Bachelor’s Degree in Information Technology from California University of PA. Shane previously worked for Robert Morris University as a Programmer Analyst. Shane will be located in B-44 Cathedral of Learning and will report to Rich Welsh.
Please join us in welcoming Shane to FIS!
HDI is a worldwide professional association and certification body for the technical service and support industry. Support centers are ranked by the HDI Customer Satisfaction Index Service based on data they compiled via benchmarks, reports, and customer feedback. Data from last calendar year was compiled and a list of the top 50 outstanding technical service and support centers across the world was tabulated. These support centers were recognized by HDI as members of the HDI CSAT Elite 50 and FIS Technical Services was ranked #1 in the world!
FIS Technical Services has been named to the 2015 HDI CSAT Elite 50 as the number one support center in the world!
This prestigious award confirms Financial Information Systems’ mission of delivering the highest level of technical support, instruction, and services to enhance individual and organizational performance by providing value through the strategic use of people, processes, and technology.
09 Mar / 2015
FIS is proud to offer FIS applications on your mobile device! These applications are now available to install through the FIS App Catalog. If your application isn’t listed, let us know if you’d like it made available!
Applications now available in the FIS App Catalog:
- FIS Cloud
- Bankruptcy Database
How to Access the available apps:
1. Open the FIS App Catalog on your supported mobile device.
2. Scroll to find an app that you’re interested in and choose “Install“.
3. Confirm the install at the next available window. The app will begin installing on your device.
4. Once installed, you will be required to enter your FIS credentials. Please remember to use “FIS\username” when entering your username.
Can’t find the FIS App Catalog? Your device may not be supported by FIS yet. Please submit a ticket to have your phone added to our mobile management system.
18 Dec / 2014
Congratulations to Chynna Sherry for being the recipient of the prestigious Pittsburgh HDI Analyst of the Year award! This award recognizes a help desk analyst that exemplifies the best qualities among the practitioners in our region who possess the knowledge and skills required to provide quality service and support for customers.
Brian Samec was also nominated for the Pittsburgh HDI Desktop Support Technician of the Year award. This award is given to a desktop support professional who responds to incidents escalated by the service desk that are related to customer equipment where additional skills, knowledge, tools, or authority are required.
Chynna will now move on to compete for the regional award. Please join us in congratulating and wishing her luck with the regional competition!
09 Dec / 2014
FIS is pleased to announce that James Van Poolen has accepted the Support Analyst position in Technical Services, effective December 8, 2014.
His responsibilities include analyzing and troubleshooting technical support requests, application testing, user documentation creation, customer training, and ITIL process management. James holds an Associate Degree in Information Technology and the CompTIA Network+ certification. He has most recently worked at NetServe365 as a Network Operations Center Engineer, where he provided troubleshooting and help desk services to customers, configured workstations and mobile devices, and monitored service availability. His experience and knowledge will be an asset to Customer Support. James will be located at 1900 Cathedral of Learning and will report to Carrie Armstrong.
05 Dec / 2014
Full technical and functional assistance for all systems, hardware, and software supported by FIS will end at 5:00 PM on Tuesday, December 23, 2014 and resume at 8:00 AM on Monday, January 5, 2015.
As in prior years, only emergency technical and functional support will be available during the Winter Recess and will not include such things as development work, web updates, equipment moves and installations, loaner equipment requests, application configuration, software deployments, training, or new account creations.
To receive timely service, it is important to follow the instructions below to initiate a request for service. Please do not call, leave a voice-mail message, or e-mail a FIS staff member directly to initiate a request for service. All requests will be responded to during the hours listed below according to the levels outlined in the Service Level Agreement. When requesting service, it is important to provide a telephone number where you can be reached during the support hours.
- Wednesday, December 24 Closed
- Thursday, December 25 Closed
- Friday, December 26 9:00 AM – 3:00 PM
- Monday, December 29 9:00 AM – 3:00 PM
- Tuesday, December 30 9:00 AM – 3:00 PM
- Wednesday, December 31 9:00 AM – 3:00 PM
- Thursday, January 1 Closed
- Friday, January 2 9:00 AM – 3:00 PM
- Monday, January 5 Resume full operations at 8:00 AM
FIS Support Portal
To initiate a request for service, please use the FIS Support Portal at www.fis.pitt.edu. If you are unable to access the portal please call our FIS Emergency Support Hotline at 412-624-FIS1 (3471).
To initiate a PRISM request for service, please call the Technology Help Desk at 412-624-HELP (4357) or select “PRISM Support” at www.fis.pitt.edu.
16 Sep / 2014
Kim Ciotti and Daniel Petersen have accepted the Systems Assistant positions within Client Computing. Their responsibilities will include assisting with software deployment, troubleshooting and deploying client computers, and other general client management in the Chief Financial Officer area as well as Auxiliaries. Kim and Daniel will be located at 1900 Cathedral of Learning and will report to Anthony DiGregorio.
Please join us in welcoming Kim and Daniel to the team!
The VMWorld 2014 conference is an international meeting ground for business and technology professionals involved in achieving strides toward virtualization. Held in San Francisco over five days, VMWorld US hosts over 22,000 professionals from all over the United States representing organizations big and small. The conference is attended by corporate sponsors including Cisco, IBM, Dell, HP, VMware, Intel and more.
Our very own, Stephen Koch, helped to lead a panel discussion on VMware Platforms entitled, “Agentless Security in the SDDC with Trend Micro – Real World Use Cases Across VMware Platforms”. Stephen presented a case study on FIS’ use of agentless security to produce advantages in protection, consolidation and automation of virtual machines. This discussion was geared toward Network Operations, Systems Management and Desktop Operations professionals in Higher Education.
Stephen Koch has been with FIS Technical Services since March 2004 and is currently a Senior Systems Engineer.