03 Apr / 2017
As a service to our customers, FIS is working with AirWatch, a leading provider of mobile device security services. AirWatch is an industry leading mobile device management service with over 12,000 global customers. AirWatch supports employee or University-owned mobile devices. FIS customers with University-owned mobile devices have been using Airwatch for some time, and it is now available to you if you would like to enroll your personal device.
By enrolling your personal mobile device in Airwatch, you can:
- Remotely lock your device if you lose it.
- Easily configure email, contacts, and calendar on your device.
- Wipe data from your device if it’s lost or stolen.
In addition, enrollment with Airwatch means that FIS will ensure that you have access to the most current security settings. You will also receive notifications when new software updates are available.
FIS recommends enrolling your iPhone, iPad, Android, etc. if you use this device to access University resources. Enrolling your devices is a simple process. Instructions about how to enroll your mobile device can found in our Knowledgebase. Once you are enrolled, here are instructions on how to use the AirWatch Self Service Portal.
If you have any questions or would like assistance enrolling your device in Airwatch, please submit a ticket at the FIS Support Portal.
The University Surplus Property Association (USPA) held it’s 18th annual conference at the University of Pittsburgh and featured our very own Janie Ondo. Janie presented to association members from over 35 universities and colleges about our custom FIS-developed Surplus Property application and website which allows the Surplus Property department to inventory, track and sell surplus items from departments and schools. Janie reviewed the 18 month process that FIS undertook with Surplus Property to gather requirements, map processes, build requirements, develop and test the system.
Janie Ondo has been with FIS Technical Services since August 2005 and has helped to produce numerous custom applications and websites.
21 Mar / 2017
As part of moving to the digital workplace, FIS is investing in desktop virtualization. Virtualization of our workplace assists with increased productivity, agility, and responsiveness. It also extends the life cycle of the desktop and provides the flexibility to adjust resources to each desktop on demand.
FIS Connect 7: FIS is working to upgrade the virtual desktop infrastructure which will increase capacity, optimize performance, and improve reliability for all customers who use a virtual computer.
sConnect: All FIS customers who utilize a virtual desktop with FIS Connect 7 will soon have access to sConnect. sConnect is our Desktop from Anywhere solution. It’s a secure portal that allows you to log into FIS Connect from any web browser with an internet connection, both on or off campus, with no additional software required. This means you can get to your desktop and other resources just as if you were in the office.
- If you’re working from home, use sConnect to connect to your work desktop from your home computer.
- If you are using a conference room computer and need to quickly access your files, you can use the sConnect website.
- If the power goes out in your office, you can relocate and continue to work with all necessary access.
Stay tuned for our announcement of sConnect’s debut!
15 Mar / 2017
Julie Cursi is transferring to FIS Technical Services!
Julie has been with the CFO’s Financial Operations area as their Communication Project Manager since 2010. She has worked with us on many projects over the years. Most recently, she worked with us to redesign the Payroll department’s website which launched in December.
She has accepted the position of Engagement Analyst with our Application Development team. She will be responsible for supporting critical business strategies by managing projects, working on the Business Relationship Management team and providing UX and QA management.
Julie holds a Master of Library and Information Science degree from Pitt as well as a BA in Professional Writing from Carlow University and a BA in English Literature from Thiel College. She also has obtained the PMP (Project Management Professional) certification and is a member of the Project Management Institute.
Julie’s communication/project management experience, CFO background and her genuine willingness to help others will enhance our skilled team of IT professionals.
Julie is originally from Homestead, FL, but now lives in Pittsburgh with her husband, Ray and her ferret, SissieCat. She also loves equestrian sports and owns a mare with several personalities named Emma. If you looked in her refrigerator, you would find carrots and apples for Emma and canned pheasant for SissieCat. Julie’s favorite restaurant is Girasole in Shadyside, she just finished reading Razor’s Edge by W. Somerset Maugham, and she would love to meet Barry White Jr.
Julie will join the staff in B-44 CL on April 1 and will report to Carol Zielinski.
Please join us in welcoming Julie to FIS!
06 Mar / 2017
The new Office of Corporate Engagement is live!
FIS has been working with the new Office of Corporate Engagement within the Office of the Provost to produce a new website featuring responsive design using WordPress. The website contains information for companies looking to work with the University, research with faculty, or find an expert. It also includes information for students looking for internships, and information for faculty and staff wishing to start a business or start a relationship with a company.
24 Feb / 2017
The new Panther Express Travel website is live!
The website showcases the new PantherExpress Travel & Expense Management program which is designed to provide service and savings for University travelers. The program comprises a suite of tools and services aimed at delivering exceptional travel-related services, streamlining the expense reporting process and reducing travel costs. Among these tools and services are Concur, Anthony Travel, and the University Travel Card.
The website will be managed by PantherExpress under Maureen Beal.
17 Feb / 2017
Check out our latest website launch!
FIS and the Committee of Research Administration (CoRA) have launched a new website to maintain information and events related to the recertification of research administrators. Features of the website include a calendar of training opportunities and conferences; recertification guidelines and tools; contact information; and the committee charge, members, and objectives.
The site is managed by Jennifer Weaver, Tom Berkhoudt, and Matt Weaver.
15 Feb / 2017
We are pleased to announce that Mathew Bell has accepted the Support Analyst position in FIS Technical Services, effective February 13, 2017. His responsibilities include analyzing and troubleshooting technical support requests, application testing, user documentation creation, customer training, and ITIL process management.
Mathew holds a Bachelor of Science degree in Communication Journalism. He has most recently worked at EDMC as a Support Analyst II where he provided troubleshooting and help desk services to customers and managed their internal knowledgebase. His experience and knowledge will be an asset to Customer Support. Mathew will be located at 1917 Cathedral of Learning and will report to Carrie Armstrong.
Mathew, his girlfriend, Cynthia, and their Akita puppy, Rigby live east of the city, but his favorite restaurant is Meat and Potatoes located downtown. Mat also enjoys the Pittsburgh Pirates, Black Mirror, and Archer. If he could meet anyone he would like to meet Clint Hurdle or Andre the Giant.
Please join us in welcoming Mathew to the Technical Services team!
14 Feb / 2017
FIS is pleased to announce that Sean Estep has accepted a full-time Systems Engineer position in Technical Services effective February 13th. Sean joined FIS as a Systems Engineer contractor on May 5, 2016 and was previously an Infrastructure Engineer supporting various technologies at Expedient. His responsibilities will focus on systems deployments and administration, troubleshooting, and tier 3 support.
Sean has over 6 years of experience performing advanced systems administration, Windows Server management, VMware, storage, and supporting other core technologies. Sean’s experience and knowledge will be an asset to Server Computing. Sean will be located at 1917 Cathedral of Learning and will report to Daniel Mahaven.
Sean has grown up in Pittsburgh, graduated from Point Park University with a Bachelor’s in Information Technology and Management. He currently lives with his dog, Coco. In his free time, he enjoys off-roading, riding his quad and motorcycle, and gaming.
Please join me in welcoming Sean to FIS and the Technical Services team.
10 Feb / 2017
James was interviewed and selected from support analysts across 14 local chapters within the Midwest region. This very prestigious award demonstrates James’ outstanding commitment to excellent service! James will now move on to compete at the national competition, which will take place at the HDI Annual Conference & Expo in Washington D.C. from May 9-12, 2017.
Congratulations James and good luck in the national competition!