Financial Information Systems is committed to being a leader within the University of Pittsburgh by providing innovative solutions through the strategic use of people, processes and technology. To support the University’s mission of teaching, research and service, FIS is responsible for providing resources to manage projects, design processes, develop IT standards, implement and maintain systems, protect assets, secure information, analyze data, establish audit controls, and implement policies. FIS is dedicated to delivering the highest level of technical support, instruction and services to enhance individual and organizational performance.

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Business Solutions is a group of skilled functional analysts and technical personnel who have experience with Oracle Applications and the University's business operations and structure. This group analyzes business processes and procedures, monitors emerging technologies to plan and implement innovative systems and business solutions with the objectives of reducing costs and improving efficiency.

Business Analysis and Development • Operational analysis and functional specification development • Project planning and management • Setup, configuration and implementation of information systems • Analysis of business processes and procedures • Development of process improvements • System testing and patch management

Information Delivery • Data warehousing • Regulatory compliance reporting • Data view design • Development of internal and external reporting requirements

User Training • Development of curriculum • Documentation and training materials • Coordination and delivery of user training

Customer Evaluation and Administrative Systems Support • User needs and access privilege assessment • Help Desk and customer support • Assistance of end-users utilizing Oracle Applications and various database querying tools

Database Administration • Installation and maintenance of Oracle databases • Oracle database updates via patches and upgrades • Database problem troubleshooting

John M. Duska, Director and Information Security Officer

Technical Services provides full-service computing support to more than 600 clients across several University divisions. This group of information technology professionals serves departments within the Office of Budget and Controller, the Auxiliaries and the Office of the Chancellor. Technical Services offers a broad array of information technology services including application development, software architecture, desktop computing, computer networking, information security, and support services. Our highly trained staff utilizes a variety of cutting-edge technologies and the latest computer hardware. Technical Services is also a CompTIA Gold-Level A+ Authorized Service Center and a CompTIA Authorized Service Center for Network & Server Support .

Application Services • Application development and release management • Software architecture and engineering • Project management • Business analysis and process engineering • Database administration • Web design and development • FormFlow development and support • System and product evaluation

Desktop Services • PC hardware and software management and support • Configuration management • Software licensing • Software packaging and deployment • Mobile computing support • System and product evaluation

Network Services • Application hosting • E-mail hosting • File sharing • Data retention and recovery • Computer account management • Network printing • Server capacity and performance management • Server availability and continuity management • Disaster recovery and business continuity

Support Services •Customer Service • Incident and problem management • User training and consultation • Change management • Software testing and quality assurance • Knowledge Management and communications • Security auditing and incident response • Service level management