About FIS

FIS PPT

Our Vision

Financial Information Systems is committed to being a leader within the University of Pittsburgh by providing value through the strategic use of people, processes, and technology.

Our Mission

FIS is dedicated to delivering the highest level of technical services and support to enhance organizational performance. To support the business and financial operations and more broadly the University’s mission of teaching, research, and service, FIS is responsible to provide innovative solutions, manage projects, design processes, implement and maintain systems, protect assets, secure information, analyze data for reporting requirements, establish audit controls, and implement policies.


Business Solutions is a group of skilled functional analysts and technical personnel who have experience with Oracle Applications and the University’s business operations and structure. This group analyzes business processes and procedures, monitors emerging technologies to plan and implement innovative systems and business solutions with the objectives of reducing costs and improving efficiency.

Business Analysis and Development

Operational analysis and functional specification development • Project planning and management • Setup, configuration and implementation of information systems • Analysis of business processes and procedures • Development of process improvements • System testing and patch management

Information Delivery

Data warehousing • Regulatory compliance reporting • Data view design • Development of internal and external reporting requirements

User Training

Development of curriculum • Documentation and training materials • Coordination and delivery of user training

Customer Evaluation and Administrative Systems Support

User needs and access privilege assessment • Help Desk and customer support • Assistance of end-users utilizing Oracle Applications and various database querying tools

Database Administration

Installation and maintenance of Oracle databases • Oracle database updates via patches and upgrades • Database problem troubleshooting


Technical Services provides secure and reliable technology solutions to achieve the business and financial goals of the University.  The Technical Services department consists of three main groups: Applications, Infrastructure, and Operations.

Applications

Develops and maintains over 50 custom built applications Application development and release management • Software architecture and engineering • Project management • Business analysis and process engineering • Database administration • Report development • Data Integration • Web and graphic design • University Business Forms development and support • System and product evaluation • Quality assurance

Infrastructure

Supports over 200 servers • Application hosting • Cloud services • Payment systems • File sharing Secure data storage and management • Capacity and performance management • Availability and continuity management • Advanced virtualization solutions • Enhanced security, encryption, and analytics • Secure access and monitoring • Automation and service mappings • Business system reviews and deployments

Operations

Supports over 1,000 endpoints with 750 users and 700 commercial applications • Physical desktop, mobile and virtual end user computing • Device configuration and application management • Software licensing • Payment terminals and Point-of-Sale • Printing • System and product evaluation • End user support, training, consulting, and communication • IT service management • Security auditing and response