Announcements

FIS RECOGNIZED FOR EXCEPTIONAL CUSTOMER SUPPORT

FIS is proud to announce that we have been named as part of the HDI CSAT Elite 50, a ranking that recognizes outstanding technical service and support centers across the country.  Of the more than 800 organizations that utilize the HDI Customer Satisfaction Index, FIS Technical Services has been ranked as #5 overall and #1 in Higher Education!

FIS uses the HDI Customer Satisfaction Index service to track and trend customer satisfaction ratings from year to year.  Based on customer survey data collected over the past year, participating technical service and support centers have been identified as leaders in the industry. The fifty support centers with the highest customer satisfaction scores are recognized as members of the CSAT Elite 50.  Teams that qualified for the Elite 50 ranking were recently recognized at the 2013 HDI Annual Conference & Expo on April 19, where they were lauded as industry leaders in front of their peers and other organizations.  HDI is the world’s leading professional organization for the technical service and support industry.

Other organizations in the Elite 50 include Alcoa, Ameritas Insurance, Duke University, First American Financial, Gonzaga University, Kimball International, University of Michigan, University of Notre Dame, and Paychex.

This is the first year that HDI has recognized the Elite 50, and FIS is honored to be part of this inaugural group.

About FIS

Financial Information Systems is committed to being a leader within the University of Pittsburgh by providing innovative solutions through the strategic use of people, processes and technology. To support the University's mission of teaching, research and service, FIS is responsible for providing resources to manage projects, design processes, develop IT standards, implement and maintain systems, protect assets, secure information, analyze data, establish audit controls, and implement policies. FIS is dedicated to delivering the highest level of technical support, instruction and services to enhance individual and organizational performance.

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